With the HEDIS® season over and bids having been submitted for calendar year (CY) 2022, Medicare Advantage plans have a breather before summer enrollment education sessions, official Health Outcomes Surveys (HOS), and plan Annual Notice of Changes (ANOCs) are due.
As usual, the “breathing time” is short. In June, J.D. Power released its latest U.S. Medicare Advantage Study, noting that “overall satisfaction scores are 54 points higher (on a 1,000-point scale) when members successfully engage with their plan to ask a question or solve a problem than when they have no engagement at all.”
