Empara Launches AI Virtual Assistant for Navigating Benefits

What You Should Know:

– Empara, a developer of healthcare technology focused on making healthcare accessible, affordable and seamless, has announced the launch of Em, its customizable AI virtual assistant.

– Em is designed to make the member experience of navigating benefits simpler, more intuitive and personalized, while also increasing the efficiency and effectiveness of service providers and HR teams.

Empara: Innovating Healthcare with Generative AI

Empara is a developer of mission-driven healthcare technology, committed to shaping the healthcare businesses of tomorrow by lowering costs and improving outcomes. Our hyper-intuitive solutions make healthcare easy, rewarding, and affordable.

Em, powered by the latest generative AI models, is designed to understand and respond to questions about health benefits, regulations, policies, and more, including specific details from company handbooks and member group documentation. As part of the Empara Health Platform, Em integrates seamlessly with each group’s brand and systems, ensuring a personalized experience.

Em efficiently handles a wide range of member inquiries, from coverage details to real-time deductible tracking. This significantly reduces the workload on call centers, member service teams, and HR departments, while enhancing member satisfaction. For inquiries beyond Em’s scope, members are seamlessly connected to human experts, ensuring continuous support.

From a user’s perspective, interacting with Em is akin to a ChatGPT or Gemini experience, but with the added advantage of specific plan and spend information. Em can also provide general knowledge about healthcare and insurance industries, helping users understand concepts like coinsurance and deductibles.

Em is not a replacement for expert advocates and health benefit service professionals. Instead, it enhances their efficiency by allowing them to focus on high-value care issues that require human intervention. Em is the first of many AI-enabled features planned for the Empara platform, aiming to make the health benefits and care ecosystem more rewarding and effective.

“AI is fundamentally changing how software is developed and how people interact with their apps and devices. It’s an especially powerful tool in the healthcare and benefits space because of its ability to interpret, analyze and summarize complex concepts,” says Mike Nigels, Empara’s chief technology officer. “We’ve harnessed that power to serve up personalized and powerful insights that can provide members with significant savings on the cost of their healthcare while simplifying access to their benefits.”