Since 2018, Northwell Health’s Lenox Hill Hospital in New York has steadily improved patient satisfaction, raising its Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores for responsiveness, nurse-patient communication and likelihood to recommend by using a digital rounding platform.
Using a bottom-up approach to implementation, Lenox Hill built consensus among cross-functional teams. Joe Leggio, associate director and vice president of experience services at Lenox Hill, says the hospital designed a rounding process using technology from CipherHealth that…
Using a bottom-up approach to implementation, Lenox Hill built consensus among cross-functional teams. Joe Leggio, associate director and vice president of experience services at Lenox Hill, says the hospital designed a rounding process using technology from CipherHealth that…
