The pandemic has accelerated the digital patient experience, forcing healthcare organizations to ramp up capabilities for telehealth, artificial intelligence-powered chatbots and remote home monitoring.
A 2020 report from Accenture, for example, documented the sharp increase in virtual visit volume during the pandemic, and the company’s estimates show that in the future, one in three healthcare visits may happen virtually.
“The pandemic has given doctors and patients an example of what’s possible, because of the forced adoption of digital tech to allow physical distance, which caused those…
A 2020 report from Accenture, for example, documented the sharp increase in virtual visit volume during the pandemic, and the company’s estimates show that in the future, one in three healthcare visits may happen virtually.
“The pandemic has given doctors and patients an example of what’s possible, because of the forced adoption of digital tech to allow physical distance, which caused those…
