While patient care remains top priority for health plans, they must also anticipate long-term shifts caused by COVID-19 and their impact on payment integrity. For example, it’s becoming clear that telehealth will remain an important tool for managing vulnerable populations long after the pandemic has slowed, and federal policy changes favoring telehealth may continue to remain in place. Plans will also have to manage the pent-up demand for elective procedures that were delayed during the outbreak.
