CVS fined for prescription errors and poor staffing at pharmacies

CVS fined for prescription errors and poor staffing at pharmacies

cbaker_admin
Mon, 07/27/2020 – 17:30

Oklahoma regulators recently fined CVS Health $125,000 for conditions found at four of its pharmacies in the state. CVS agreed to distribute a memo to its pharmacists in Oklahoma to highlight a law that requires staff to take action if working conditions in their pharmacies could lead to problems with filling prescriptions. The memo emphasizes employees will not face retaliation for documenting and reporting such issues. A CVS spokesman said the company agreed to the terms to “avoid the time and expense of a protracted hearing process and to foster a positive working relationship” with the Oklahoma State Board of Pharmacy, which inspected the four pharmacies from mid-2019 to early this year in the wake of complaints about errors and overburdened staff members. One of those errors occurred last year, when a developmentally disabled teenager received an incorrect dosage of his prescribed anticonvulsant medication from a CVS in Owasso, OK, according to a complaint filed by the board. Separately, a January audit by two board officers found an error rate of nearly 22%, or 66 errors out of 305 prescriptions, at a CVS in Bartlesville, OK.