Employers saw medical claims fall in 2020, but telehealth remains a larger part February 22, 2021 Auto Bot Employee Benefits, Telehealth, Telemedicine 0 According to an analysis of 1.8 million medical claims, employers’ claims were down 4% in 2020. Although telehealth visits plateaued at the end of the year, they made up nearly 1 in 5 visits.