Like many hospital systems, St. Luke’s University Health Network had been “dabbling” in the use of telehealth for several years, in the words of Dr. James Balshi, the network’s chief medical information officer. The technology supported specialty consults across St. Luke’s 12 hospitals and 300-plus care sites in Pennsylvania and New Jersey, but the entire system saw fewer than 10 telehealth sessions per day.
Then the COVID-19 pandemic arrived in early March, and the system — which serves a large population of commuters to New York City — began preparing for the worst. Within three days, St.…
Then the COVID-19 pandemic arrived in early March, and the system — which serves a large population of commuters to New York City — began preparing for the worst. Within three days, St.…
