The digital transformation sweeping through healthcare has had a profound impact on the way consumers expect technology to improve their care experience.
Two surveys from Deloitte, conducted in 2020 and focused on U.S. healthcare consumers, show that patients are more comfortable with technology-enabled services such as virtual care and remote monitoring — but they aren’t always satisfied with the process or the information they receive.
Healthcare organizations must understand patient expectations if they hope to deploy digital experiences in meaningful ways. Such services could range from…
Two surveys from Deloitte, conducted in 2020 and focused on U.S. healthcare consumers, show that patients are more comfortable with technology-enabled services such as virtual care and remote monitoring — but they aren’t always satisfied with the process or the information they receive.
Healthcare organizations must understand patient expectations if they hope to deploy digital experiences in meaningful ways. Such services could range from…
