NewYork-Presbyterian CXO Rick Evans: The national outlook for patient experience in 2022

As we forge ahead into a new year, we find ourselves, once again, facing the unrelenting challenges of COVID-19. Here in New York City, the omicron wave appears to have crested; we are seeing cases begin to drop after another significant surge over the last few weeks. Sadly, we’ve grown accustomed to the rising cases, staffing challenges and restrictions on visitation that come with each new wave. But it still takes a toll each time.