A new year will soon be upon us, bringing a flurry of health plan activities with it. This includes new member welcome and onboarding, transition of care support, primary care provider (PCP) assignment, and generally making a good first impression to help ensure member satisfaction and retention. In a new podcast, Anne Davis, Cotiviti director of quality programs and Medicare strategy, joins Jennifer Forster, director of Medicaid strategy, to discuss:
- How to support new members joining Medicare Advantage and Medicaid plans in 2022
- How to optimize health risk assessment (HRA) completion
- How member retention impacts plans
