The chief experience officer is a relatively new position, but it’s becoming important to the hospital and health system C-suite. Cleveland Clinic appointed the industry’s first CXO and created the first Office of Patient Experience in 2007. Ten years later, a Beryl Institute survey found that nearly 60 percent of organizations have a CXO in place — sometimes called a chief patient experience officer.
Despite its recent emergence, the CXO role has already undergone a shift in responsibility. Initially, patient experience efforts emphasized improvements to Hospital Consumer Assessment of…
Despite its recent emergence, the CXO role has already undergone a shift in responsibility. Initially, patient experience efforts emphasized improvements to Hospital Consumer Assessment of…
