‘A Tricky Balance’: Reassessing Virtual Care Beyond the Pandemic

Widespread virtual care options were deployed amid the COVID-19 pandemic to follow the necessary health protocols for keeping patients and providers safe. But beyond the immediate health crisis, patients have shown increased interest in virtual care solutions.
Between 40 and 60 percent of consumers have expressed interest in a set of broader virtual health solutions — such as digital patient access or a virtual-first health plan that’s less expensive, according to McKinsey’s latest research — and 57 percent of physicians would prefer to continue offering virtual care options.
The healthcare…