What You Should Know:
– Today, Amazon announced two new solutions, as part of Alexa Smart Properties that will enable senior living communities and healthcare providers to integrate Alexa into their properties to empower residents and patients to stay connected, informed and entertained, just by asking Alexa.
– Designed specifically for the needs of senior living communities and healthcare facilities, Alexa Smart Properties simplifies deploying and managing Alexa-enabled devices at scale, helping properties offer customized Alexa experiences for residents and patients, and increasing care team productivity and operational efficiency.
What is Alexa Smart Properties?
Alexa Smart Properties enables senior living residents to keep in touch with their loved ones, connect with their community, access community news, and more, using the Amazon Echo device in their room. Family members and friends outside the property get peace of mind knowing they can easily get in touch with residents through Alexa calling.
Administrators can offer access to tens of thousands of Alexa skills, and tailor resident experiences by customizing community information like activity schedules and meal menus. Care team members can communicate more efficiently with residents using Alexa communication features, which enable them to make Announcements, voice, and video calls, or send direct audio messages to other Alexa-enabled devices throughout the property. Alexa can also help communities streamline activities like check-ins, field requests for maintenance, and administrative tasks—enabling associates to save time and increase productivity. Senior living communities like Atria and Eskaton will integrate with Alexa Smart Properties at select locations to provide a better experience for residents while creating empowered and more connected communities.
“We’ve consistently moved to put our residents in the position to live their best lives, now,” said John A. Moore, Chairman, and CEO of Atria Senior Living. “Technology has played a critical role in this effort. When you combine our resident and family app with the deployment of Alexa Smart Properties in our communities, seniors have an even greater ability to write the next chapter of their lives through easy-to-use technology that keeps them engaged and connected to their families at all times.”
Here is a look at the two latest solutions to Alexa Smart Properties:
Senior Living Communities
Alexa Smart Properties is now supporting senior living communities to enable residents to keep in touch with their loved ones, connect with their community, access community news, and more, using the Amazon Echo device in their room.
With this new solution, Alexa can:
– Allow residents to connect with loved ones using Alexa Calling & Messaging whenever they want – without technology as a barrier. Residents can just say “Alexa, call my grandson” to get in touch with loved ones, and family members and friends outside the property can have peace of mind knowing they can easily get in touch with residents
– Help communities streamline activities like check-ins, field requests for maintenance, and administrative tasks—enabling associates to save time and increase productivity
– Tailor resident experiences by customizing community information like activity schedules and meal menus, offering access to tens of thousands of Alexa skills, and sharing custom Announcements and Notifications
– Enable care team members to 1) communicate more efficiently with residents using Alexa communication features, which enable them to make Announcements, voice, and video calls, and 2) send direct audio messages to other Alexa-enabled devices throughout the property
Hospitals and Healthcare Systems
With Alexa Smart Properties, hospital patients will be able to communicate with their care staff, control devices in their room, or stay informed and entertained with news and music, just by asking Alexa. Hospitals including Cedars-Sinai, BayCare, and Houston Methodist will add Alexa to select properties.
With this new solution, healthcare providers can:
– Communicate with patients quickly and easily with features like calling and Drop-In—without the need to enter patient rooms—conserving medical supplies and protective equipment such as masks, gloves, and gowns; and freeing up staff time to provide more personalized care
– Provide information customized to their facilities, like notifications about schedule changes or cafeteria menus, and offer skill experiences like games, podcasts, and more
– Build and enable HIPAA-eligible skills, like medication tracking, to connect care providers with residents and patients in an environment designed to protect their health information
Availability
Alexa Smart Properties will support senior living and healthcare solutions in the U.S. starting next month.
