As many health plans know, achieving a higher Star Rating will soon be more challenging. The Centers for Medicare & Medicaid Services (CMS) is changing the makeup of the rating system, with two changes to patient experience weighting set to take place in 2021 and 2023, respectively. For 2021 Star Ratings, CMS has increased the relative weighting of patient experience measures from 1.5 to 2. And for 2023 Star Ratings, CMS will increase the weight of patient experience measures from 2 to 4. How will these CMS Star Rating changes affect health plans, and how can they best prepare for them?
