• In-depth knowledge of Windows, Linux, MAC OS
• Office 365 administration (creation of accounts, cleaning of a mailbox. setting up policies)
• Experience with different Software products: ability to find alternatives, set up and update different software for any popular OS.
• Experience with DNS, NAT, DCHP, VLAN, VPN, TCP/IP). Understanding of model OSI
• Broad knowledge of network protocols (RDP, VNC, SSH)
• Experience with office peripherals, ability to set up office equipment and network printers.
• Excellent knowledge of PC and laptop components, ability to identify a failed one, selection and replacement. Knowing the compatibility of PC components
• Experience with administration and integration of Office365, Azure AD, Windows Server AD
• Experience of creating documentation
• Intermediate English
• Excellent interpersonal skills with the ability to identify the customer’s technical ability and communicate with them in an appropriate technical or non-technical language
• Demonstrated ability to solve sophisticated business problems with technology
• Ability to manage a team

Nice to have:

• Knowledge of setting up and support of monitoring systems ( Zabbix, Grafana)
• Knowledge of setting up and implementation of orchestration and automatisation (Ansible)
• Knowledge of script languages
• Basic knowledge of bash scripting

• Manage day-to-day operations, troubleshoot problems, provide maintenance and capacity planning, provision resources.
• Supervise Helpdesk Specialists including hiring, training and evaluating performance
• Serve as a technical expert in the area, deals with the most complex tasks.