The patient experience: Uncovering the barriers to care for insured Americans

Nearly half of insured Americans who take prescription medicines encounter affordability and access barriers to care, according to the findings of the newest installment of the Patient Experience Survey. The survey – based on interviews with 5,000 Americans – finds that more than a third of insured Americans report at least one financial barrier to care, such as a lack of savings to pay for emergency or unforeseen expenses. Despite paying premiums each month, many patients are experiencing an insurance system that isn’t working for those who need care.