If there’s anything that we learned in 2020 and 2021, it’s the importance of being proactive. We understand better than ever that healthcare is dynamic, and our approach can’t be static if we’re going to succeed. We need to prepare to learn, plan, and actively adapt to be resilient. As we reflect on the peaks and valleys of the past HEDIS® season and look at what’s to come for MY2021, being proactive is the number one best practice from our most successful plans.
