Mobile SF Support Engineer
Job description
We are looking for a Technical Support Engineer. The specialist will be in charge of supporting SalesForce projects, as well as Viseven CRM for external clients.
Required Skills & Knowledge
- 2+ years of experience as an IT specialist (sysadmin or support specialist).
- Strong knowledge SQL, MS Office (Excel).
- Basic knowledge of Windows Server family.
- IT security basic knowledge (antivirus, firewall, spam filter, VPN, patches, updates).
- Excellent collaboration, communication, and presentation skills.
- Punctual and attentive to details.
- Technical analysis, planning, and problem-solving skills.
- Ability to work in an ever-changing, fast-paced, dynamic environment.
Responsibilities
- Processing of all incoming requests according to SLA with the corresponding customer;
- Diagnosis of problems with the product (reproduction, testing, analysis of logging, identification of reasons and their documentation, description of the steps for reproduction and results of the analysis in the appropriate cases);
- Finding a solution for the problem fix or escalation to the appropriate development team;
- Timely notification of customer about delays in resolving a request if while runtime identifies issues that are solved by external software vendors or need to be refined by the development team;
- Filling in the internal knowledge base with the appropriate instructions about requests handling and fixing;
- Conducting technical demos, trainings, and certifications for external and internal customers;
- Analysis, validation, and detalization of requests for refinement of new functionality on content or framework level;
- Testing of new functionalities after releases
What we provide
We understand that our employees are essential to making our goals a reality, so we empower them to share their vision. We reward this kind of passion with a highly competitive salary and exceptional benefits:
- Passionate experienced team and enjoyable working environment
- Professional and career growth
- Paid time off 18 business days per year
- Compensated lunch and free tea/coffee, fruits and snacks
- Healthcare Insurance – including dentist and gym
- Accounting assistance
- Regular corporate events and team-buildings
- English learning courses
- Opportunities to participate in professional forums and conferences
- Paid time off 3 business days in case of marriage or child birth
- Comfy office space
[contact-form-7]
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